Ef999 believes entertainment is truly enjoyable only when it is experienced mindfully and in moderation. Our responsible gaming policy is here to keep you protected.
Online gaming is a great source of entertainment for millions of people. But like any form of entertainment, it is important to ensure you play responsibly. ef999- we believe gaming should be a fun and enjoyable experience — never a source of stress or anxiety.
Responsible gaming means staying in control of your time, money, and emotions. It does not mean you enjoy yourself less — in fact, playing within limits makes gaming far more enjoyable. ef999 has developed dedicated tools and services with every member's wellbeing in mind.
Many gamers in Bangladesh use gaming as a form of entertainment, but there is always a risk of crossing the line. By using ef999's responsible gaming tools, you can keep yourself and your family protected.
Keep in mind: Gaming is for entertainment, not income. Chasing losses is never a solution.
Tools you can use to protect yourself
Set a daily, weekly, or monthly deposit limit. Once set, it takes effect immediately. Increasing a limit requires a 7-day waiting period.
Set a time limit for each gaming session. Once the time is up, ef999 will automatically alert you and help you wrap up the session.
Take a break from gaming for anywhere between 24 hours and 30 days. During this period, your account will be automatically locked and no transactions will be possible.
Activate a long-term Self-Exclusion lasting from 6 months to 5 years. During this period, your account will be completely deactivated and no promotional messages will be sent to you.
Limit the amount you wager per bet or per session. This protects you from significant losses and helps you stay in control.
Concerned about gaming addiction? ef999's trained support team is available 24/7. All assistance is provided with complete confidentiality.
At ef999, responsible gaming is more than a policy — it is the foundation of our platform. Our goal is to ensure every player can enjoy gaming in a safe and healthy environment.
Always treat gaming as entertainment. When it starts causing stress or anxiety instead of enjoyment, that is a sign something is wrong. ef999 wants you to always be in control — when you play, how long you play, and how much you wager.
Responsible gaming is not just about self-control — it is also about your responsibilities to your family. A responsible gamer ensures that money spent on gaming never comes from household funds or savings.
Ef999 continuously monitors the gaming patterns of our members. If we notice unusual changes in a member's gaming behaviour, we proactively reach out and provide the necessary support.
Responsible gaming does not mean less fun — it means guaranteed safe entertainment over the long term.
Set a budget before you start gaming on our platform. Only use money you have set aside for entertainment. Never game with borrowed money or funds earmarked for essential expenses.
Taking regular breaks makes gaming more enjoyable. Take at least a 10–15 minute break every hour. This is not only good for your mental health — it also leads to better decision-making while you play.
If you recognise any of the signs below in yourself, it may be time to seek support.
Spending beyond your budget and regretting it, only to repeat the same behaviour next time.
Chasing losses — placing more bets to recover lost money — is known as "chasing losses" and is extremely dangerous.
Wanting to stop gaming but being unable to, or feeling uncomfortable and anxious when you are not playing.
Hiding or lying to family or friends about your gaming habits.
Spending time gaming while neglecting work, studies, or family responsibilities.
Borrowing money, dipping into savings, or cutting essential expenses to fund your gaming.
Feeling the urge to keep playing after a win, or to chase losses after a defeat.
If you notice any of the signs above, please reach out to the ef999 support team. We're here to help — no judgment, no questions asked.
Ask yourself the questions below and answer honestly.
Have you spent more than your gaming budget in the past month?
Do you feel restless, irritable, or unhappy when you are not gaming?
Have you ever skipped sleep, meals, or work to keep playing?
Are your loved ones concerned about your gaming habits?
Have you tried to take a break from gaming but found you couldn't?
If you answered "Yes" to 2 or more questions, please speak with the ef999 support team or activate the Self-Exclusion tool.
Set your gaming limits in just a few simple steps
Log in to the ef999 website or app using your mobile number and password.
Click the profile icon in the top right corner to open the "Responsible Gaming" menu.
Deposit limit, session time, cooling-off period, or self-exclusion — choose whichever you need.
Set your preferred amount or time duration. Changes take effect immediately.
Confirm the change with your OTP or password. You will receive an SMS once the limit is active.
For any issues, contact our support team via live chat — we're available 24/7.
Ef999 is strictly for users aged 18 and above. Keeping minors away from gaming is one of our highest priorities.
Date of birth is verified at registration, and anyone under 18 is automatically rejected. KYC verification further confirms age through identity document checks.
We ask parents to install parental control software on their children's devices and to have open conversations about online gaming. If you suspect your child is using ef999, please contact our support team right away.
Any report of underage use is acted on immediately, and the account in question is suspended without delay.
Frequently Asked Questions about Responsible Gaming
Join ef999 and use our responsible gaming tools to enjoy a safe and fun experience.
By registering, you agree to ef999's responsible gaming policy.